Business
Process Management (BPM) Suite - TaskCentre v4
TaskCentre v4 is a powerful suite of Business Process Management (BPM)
technologies that enables organizations to automate virtually any
employee-driven process by adding the following capabilities to their business
applications:
| Advanced
Business Alerts Receive real-time alerts of critical events; ensuring your organization is compliant and one step ahead. » Learn More |
Web
Content Publishing Keep your web portals synchronized and up-to-date by automating company web content. » Learn More |
| Workflow Optimize the productivity of your workforce by intelligently routing workloads to company employees. » Learn More |
Subscriptions
& Requests Empower stakeholders to request and receive information without employee intervention. » Learn More |
| Document
Automation Save time and money by automating the creation & distribution of everyday company documentation. » Learn More |
Integration Transform all your company applications into one event-driven, service-oriented management solution. » Learn More |
What is
Business Process Management?
Business Process Management in broad terms is
the automation of those employee activities that cost the company valuable time
and money. All businesses today are dependent on people extracting, formatting
and distributing business information from business applications. Yet, people
have physical limitations, they are prone to illness and unfortunately make
mistakes.
Business Process Management technology is the IT industry's response to the
problems created by employee-dependant applications. Directors, managers,
suppliers and customers expect instant responses to real-time commercial
interactions and business process management technology leverages all the
organization's IT systems by creating a real-time, responsive infrastructure.
Why are
organizations demanding TaskCentre v4?
Organizations are demanding Orbis Software's
Business Process Management (BPM) Suite, TaskCentre v4, because of its proven
ability to immediately reduce operational costs and substantially increase
productivity. All company applications present the employee with an
'opportunity' to do something i.e. run a report, escalate an issue or produce
and deliver compliance documents, but with TaskCentre v4 these procedures are
dynamically triggered and achieved, without fail and to company rules or
policies. Indeed, with customers expecting richer information, accountability
becoming increasingly important and departmental workloads outstripping physical
resources, companies are now strategically automating their critical business
processes to increase productivity, save time and reduce costs.
TaskCentre's
solutions and examples of use
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Solutions
|
Examples of use
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| KPI's, fraud detection, critical failure points, workload exceptions, employee performance alerts and financial warnings. | |
| Increased credit limit acceptance, budget sign-off, production schedule approval and confirmed delivery receipt. | |
| Monthly statements, loading instructions, welcome packs, credit control letters and end-of-line product specials. | |
| Publishing of KPI's, drop history, current queue status, capacity levels and live customer account statements. | |
| Balance enquires, news subscriptions, property details, stock levels and employee shortfalls. | |
| Updated supplier contacts, self-service ticketing, automated unsubscribes, update name and address across multiple applications and refresh personnel details. |
How does
Business Process Management (BPM) Software work?
Business Process Management Software works by 'loosely coupling' with a
company's existing applications which enables it to monitor, extract, format and
distribute information to systems and people; in line with business events or
rules.
By leveraging the processes and information of existing applications, automated
business processes can be configured and re-configured without having to alter
the underlying configuration of a company's applications. TaskCentre merely uses
these applications as information services and workflow trigger points.
Creating or re-creating an automated business process is achieved via any PC on
which TaskCentre is installed through its intuitive and logical Graphical User
Interface (GUI). This GUI enables an administrator to automate common
employee-driven processes, such as creating and sending end-of-week sales
reports, by simply dragging and dropping Tools into a sequence that emulates the
employee process, i.e. Schedule Tool, ODBC Tool, Run Crystal Tool and Send SMTP
Tool.
The Business Benefits of Business Process Management Software
Business Process
Management Software, as a technology, can deliver endless benefits to any-sized
organization but more importantly these benefits will be unique to your company.
Through automating repetitive employees business processes, such as report
creation and distribution or the monitoring of or reporting on company KPI's,
TaskCentre reduces your operational costs and frees-up employees to concentrate
on activities that are important to the success of your business.
A small sample of the common business benefits that our customers cite include:
• Stronger Revenue Streams
• Operational Savings
• Reduction in the Administration involved with Compliance and ISO Activities
• Greater Company Agility
• Higher Customer Satisfaction Levels
• Freeing-up of Employee Time
• Eradication of Data Entry Errors
• Critical Failure Avoidance
| Advanced
Business Alerts
Organizations today need to ensure that they are instantly notified of situations before or as they happen, enabling them to make better informed decisions based upon critical data events. In today’s information age, organizations now manage an ever increasing array of information systems, which inherently possess little or no functionality to generate notifications based upon data events or criteria. TaskCentre provides comprehensive tools and design capabilities to integrate with any number of existing applications or systems to provide people with the information needed to make timely and accurate decisions; whenever and wherever they are located. TaskCentre's Advanced Business Alerts are in operation in organizations today are:
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| Workflow
More than ever, organizations today are striving to achieve efficient, consistent and measurable processes as a pre-requisite to delivering quality to their customers. Maintaining alignment with, and auditing of (Quality) Management System without the right technology foundation is a challenging, time consuming and costly endeavour. Workflow enforces consistency in the organization's processes and can therefore play a fundamental part in the acceleration of company performance and the development of a sustainable competitive advantage. Yet, to date, most traditional Workflow systems are reliant on the individual to identify and start a workflow process rather than this being dynamic, event-driven and integrated with their own systems. The problems caused by traditional approaches to workflow are also exacerbated by the number of people and departments that business processes can cross and, therefore, the requirement for intelligent Workflow functionality is high on the IT agenda. Through TaskCentre, organizations are able to add Workflow capabilities to their existing software applications, which immediately increases productivity, eradicates administrative waste and enhances stakeholder relationships. TaskCentre's Workflow capability has helped existing clients include:
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| Document
Automation
The creation, distribution and management of business documents are commonplace activities for management personnel and administrative staff alike. Traditional document concepts still form the backbone of structured business communications and transactions. TaskCentre Document Automation functionality provides tools that enable organizations to connect existing applications and systems, which can automatically generate and distribute document flows, to all the company’s stakeholders and trading partners. Whether they’re reports, letters, order acknowledgements, invoices or statements, structured and repetitive documents can be automatically generated, presented and delivered via a variety of formats and channels. TaskCentre's Document Automation is operating in organizations today are:
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| Web
Content Publishing
Communicating with company stakeholders and ensuring that they have access to and visibility of relevant information is vital in the current competitive environment. Cost-effective communication will help to develop long-term beneficial relationships and contribute to future organizational growth. Within an organization, valuable knowledge typically resides in ring-fenced information ‘islands’, often within departmental or organizational boundaries. However, making this information more widely accessible to employees, partners, customers and other stakeholders is labor-intensive and cost prohibitive. Using TaskCentre's Web Content Publishing capabilities, online information can be automatically generated, published and updated according to user-defined rules. TaskCentre's Web Content Publishing capability include:
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| Subscriptions
and Requests
Today’s consumers and business partners want information on demand. We require specific data as it becomes relevant and demand that it is sensitive to the channel through which we make the requests. Fuelled by our increasing reliance upon the internet and the expansive growth in mobile devices, information on demand is expected in every dimension. For an organization, supplying dynamic information services places considerable strain on its human resources, but to ignore these needs and not develop an offering would be to risk losing out to competition. For example, the speed and accuracy of the response to an initial enquiry forms the very first impression of your organization. TaskCentre provides a range of tools to develop and maintain highly configurable and user defined 'subscription based services or request-response' mechanisms that integrate tightly into any organization's databases and information systems. The development of a ‘self-service’ infrastructure to automate the delivery of information is accelerated. Furthermore, TaskCentre enables any organization to easily adapt and evolve to the constantly changing face of customer requirements. Subscriptions and Request services developed through TaskCentre include:
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| Integration
Organizations need systems that support end-to-end efficiency for their business processes, whilst ensuring that all complexities remain absolutely invisible to operators and external partners alike. Integration interfaces are developed and delivered by software vendors within their own individual API’s, toolsets and formats. More often than not, there is very little standardization across systems and therefore integration becomes a matter of hard-coded development or low-level scripting. TaskCentre bridges the gap between disparate information systems, by providing a graphical process modeler and comprehensive operating environment that either dramatically reduces, or totally eliminates the need for complex integration development. By design TaskCentre delivers and manages process Integration, ensuring that systems ‘talk to each other’, no matter how complex the requirements. Integration services developed through TaskCentre include:
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| Form: 050407-1803 | |