TeamBlog

We’ve almost completed our 1st full week of being RedHorse converts. As you may know, we converted our entire system to RedHorse this last Monday.

I must say “IT REALLY IS INCLUDED….” After spending more than a decade in another product (yah, you know the one) we got so used to our add-on products that made life easier, we forgot to stand back and look at ourselves.

We’ve used phone dialers, technical support packages, quoting packages, report writing packages, custom written programs and hooks, on-and-on. Wow do we have a suitcase full of applications! Now let me not minimize those add-ons; they’ve worked nicely and as they were designed to. But it is SO NICE to be in one product all day where ALL the pieces are there. Sure it’s taking some adjustment steps and at times even a paradigm shock for us.

We’ve had a few issues with data that was imported as is the case in any import/transfer.  All minor and at times disappointing but none catastrophic.  We’ve spent 8-10 hours learning and adjusting to a new system this week.  By spending time, I mean really trying to understand the operation of what we are seeing.  In summary, our issues are mostly self generated or a result of prior product design and architecture but certainly resolvable.  Will write more about these in the future as my notes come together.

Without getting techie, I would just say “You must play with this tool to appreciate the craftsmanship that went into it.”

“It’s INCLUDED….” in the case of RedHorse CRM is not just a slogan, it is a way of life.

This entry was posted on Friday, June 12th, 2009 at 11:17 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.