Cloud-based software has most of the features your on-premise software has. But unlike on-premise products, there are many features available as low cost add-on’s. Many times, the features have increased capabilities compared to those available with on-premise software.
In today’s web connected world, with API’s (Application Programmers Interface) and other connected software, we’re able to make systems as quickly as we built Lego cities in the past. Most functions a company would need can be assembled from one or more vendors. What is different is that in today’s web world most packages do not provide all the features you might need. But, with the ease of connecting packages, you will get a more competent and capable system than you could traditionally get with on-premise software. And, of course, the costs can be much lower.
So can a cloud-based product do what an on-premise product does?
If you’ve ever used software at all, you already know there’s no one product in the cloud or on-premise that does everything. But, you’re more likely to be able to get all the features you need by working with cloud-based products. If your primary software doesn’t provide the feature you need you will connect one that does.
One of the feature sets that is expected in today’s mobile world is full mobile access to the sales and customer information from the smart phone or tablet. With the on-premise products, that usually means more expensive add-on modules or hardware firewalls and so on – a bit daunting. With cloud-based, that connectivity is pretty much a given, a base functional module. With SugarCRM, ZohoCRM and Nimble you have a full set of those features included. Imagine sending your e-mail out of SugarCRM or Google and having that available on your telephone, your iPad, your desktop, back at the office, and available anywhere and everywhere. Our expectations are do the job once and reference as many times as we need. No more double entry systems!
Can your cloud-based product provide you with full featured Contact Management?
Lets begin by clarifying what Contact Management and Customer Relationship Management (CRM) is. Contact Management is having phone numbers, e-mails, documentation, pictures, recordings, all information about a prospect or client available at your fingertips when you want it, where you want it, every time. CRM is using that information to develop relationships not really to manage the customer. Remember, people purchase from those they trust, know and like. By using the data in the CRM system to develop meaningful relationships, you will likely increase that trust and help them get to know you. The like part is totally up to them and the way you operate.
As cloud-based products give you the ability of having access from your phone, from your iPad, your desktop and laptop, you no longer have any reason to not add information on a whim or as you sip a coffee. As you think of things meaningful to you and your client, you add that information to the system so you can extend that relationship beyond just the old product literature methods.
Can my cloud-based product do better than my on-premise product in reference to creating proposals and communicating those proposals?
Yes, it can!
Imagine creating your quote/proposal while enjoying the sound of the ocean! Using software that you can access from anywhere, this can be reality for you and your team. Well, maybe not everyone! Create that proposal, send it via e-mail as an attachment immediately to the customer or prospect.
Get feedback, within moments, make any revisions and complete the transaction within the time it used to take to print.
Using a service such as Quote Valet, that proposal can be reviewed by the customer, agreed to purchase and the purchase totally completed within the cloud-based services you are using. No longer is there a mailing or delivery of paper needed. No longer is there an accounting detour, you and your client can get on with the job at hand.
Can cloud-based software do what an on-premise product does?
Well, you have to answer that but we welcome the opportunity to speak with you to assist in formulating your answer.
Can cloud-based products do what on-premise products do? You bet! And then some!
Curious? Give us a call at TeamAutomation.