Inquiry Publisher is a low cost add-on to the TeleSupport HelpDesk customer service system. With Inquiry Publisher, you will give your customers access to their open inquiries, historic inquiries and allow them to stay up to date by reviewing online. Allows your support professionals and account managers the ability to stay in the support and management role rather than answering phone inquiries about status.
- Publish inquiry status information for ‘selected’ customers so they can visit your web site and easily find out information about open or recently closed inquiries for their companies
- Allows you to choose ‘which’ customers can perform lookups, and ‘what’ information you want them to see
- Choose from standard templates or design your own
- Can automatically upload ‘fresh’ information on a schedule of your choosing, i.e. ‘once a day’,’every hour’, every 4 hours, etc.
- Publish to an area on your web site available to all visitors or in a ‘subscribers only’ folder on the site.
- Requires no special software or hardware. Publish on either a dedicated or shared hosted web server.
Get started now by contacting us today for your FREE consultation, or call 805-522-3875 to speak with a HelpDesk & Inquiry Publisher professional.