TeleSupport HelpDesk is for companies who take calls for customer service or helpdesk support and want to track issues from inception to resolution. In order to stay profitable, you must resolve those calls in a timely and efficient manner – TeleSupport HelpDesk provides your team with a tool to resolve those calls promptly and accurately.
Easily track issues from inception to resolution. Reporting allows you to measure how much time was spent by staff, customer, product, or category.
TeleSupport HelpDesk integrates with your phone system allowing call tracking and accurate complete history of activities undertaken to solve customer problems.
Connected to the internet, you have one click access to those vendor knowledge bases, forums, discussions and technical support bulletins.
With TeleSupport’s issue/bug tracking, you will know who has reported issues and have a ready list to notify those owners of fixes and new releases.
Tele-Support HelpDesk runs over a company’s local area network or over the Internet via GO-Global, right from a browser or a Windows desktop.
TeleSupport HelpDesk features include:
- Call Tracking
- Knowledge Base / Technical Tips built during normal daily usage
- Ability for Customers to monitor progress – Inquiry Publisher
- Hot-Tips Publisher lets you build online technical tips source for your website & customers
- Reporting to show trends, time allocations, and resolution time
For a complete list of TeleSupport HelpDesk features, here.
By using the TeleSupport HelpDesk family of products and services, you will:
- Increase your profits by resolving customer issues faster
- Share the responsibility of resolution while not repeating expensive methods
- Build customer satisfaction by providing the best possible assistance
|Try HelpDesk as a Stand Alone Help Desk System or with popular contact managers ACT!, GoldMine, or Microsoft Outlook 2007 with Business Contact Manager. You’ll be amazed the sophistication of its features, and amazed again at its affordability.
(Note: I believe we need to have a link into the detail as shown on our current https://www.teamautomation.com/telesupporthelpdesk.htm page as it has details that are important for anyone looking for this sort of product. )
To see the complete description of TeleSupport HelpDesk, click here. The complete description includes flash videos of key features.
Get started now by contacting us today for your FREE consultation, or call 805-522-3875 to speak with a TeleSupport HelpDesk Specialist.